Questions
Why is my card held instead of charged?
The front desk reviews every application. Today we only authorize your card for the first month, setup and any extras you picked. It's charged when we approve you. If we don't, the hold is released and you pay nothing.
How long does the hold last?
Up to 7 days. If we haven't reviewed your application by then, the hold drops off and nothing is charged. You pay when you sign your agreement instead.
When does the monthly billing start?
One month after you're approved, on the same card. Today's amount already covers your first month.
What happens after I'm approved?
We email you the link to your portal. You create a password, sign your agreement and complete USPS Form 1583 with two forms of ID.
Can I add people to the mailbox later?
Yes, up to 3 people per suite number. Each person beyond your plan's included number is $10 a month.
How do I cancel?
Virtual office plans have a 90-day minimum, then go month to month. After that, cancel any time by contacting the front desk.
Does the registered agent renew?
Yes. After the first year it renews at $125 a year on your card on file until you cancel. To cancel, contact the front desk before your renewal date.
What cards do you take?
All major US credit and debit cards. Your card goes straight to Stripe, our payment processor. We never see the card number.
Do you keep my card on file?
Yes, securely with Stripe. It's used only for what you agreed to on this page. To change it, contact the front desk.